Privacy Policy

Table of contents
Before granting us your consent for processing your personal data or providing us with your personal data through any form on our Website, we kindly request that you thoroughly read and comprehend this Privacy Policy. This ensures that you fully grasp the terms of our potential cooperation.
This Privacy Policy pertains to your utilization of the Services, as defined in our Terms and Conditions.
Privacy Policy elucidates the circumstances under which we process personal data of individuals who utilize the Website, specifying when, where, and why we engage in such processing, how we utilize this information, the conditions under which we may disclose it to third parties, your rights concerning your personal data, and the measures we take to safeguard it.

Definition and understanding of the terms

  • “Personal data” refers to any information associated with you, which either on its own or when combined with other data, enables the entity collecting and processing this information to identify you as an individual.
  • “Processing of the personal data” encompasses any action taken with your personal data, whether automated or not. This includes activities such as collecting, recording, organizing, structuring, storing, adapting, altering, retrieving, consulting, using, transmitting, disclosing, disseminating, aligning, combining, restricting, erasing, or destroying said data.
  • “Data subject” refers to any individual, whether identified or identifiable, whose Personal data is being processed by the controller responsible for such processing. In the context of this policy, it refers to you as a Customer of the Website.
  • “Consent of the data subject/user” refers to a voluntary, explicit, informed, and unequivocal expression of the data subject/user's preferences. This expression can be through a statement or a clear affirmative action, indicating their agreement to the processing of Personal data concerning them.
  • “Website” pertains to a site located at writeapaper.com, a mobile website.
Additional terminology, such as Customer, Expert, Company, and others, can be found and defined in our Terms and Conditions. .

General

When you visit the Website, we gather log data and utilize cookies to monitor your interactions with the Website. You have the option to decline cookies, except for those essential for the Website's functionality.
If you are a registered Customer, we may gather and process Cookie identifiers as well as data you provide during registration, such as your first and last name, email, phone number, or social network ID (if linked via Facebook or Google), time zone, IP address, and device type.
In particular, if you are an Expert, we may additionally gather and process the data you furnish us with, such as zip code, gender, year of birth, city of residence, and educational background.
We only process your Personal data when we have legal grounds to do so.

Data we collect: extent

The Company only gathers the following information from you and solely for the purposes outlined below:

Account for Customer

The Company collects and processes Personal data provided by you during the registration process and subsequent adjustments to your account settings.
When you initially use the Website, you must accept our Terms and Conditions. and other essential policies, such as this Privacy Policy and Refund Policy, during the registration process, and agree to the processing of your Personal data by the Company. To accomplish this, you must affirm your consent by clicking the “ACCEPT” button below (if you do not wish to consent, please click “REJECT”; the use of the Website will not be possible in that case): “Yes, I understand and agree to the Terms and Conditions, including the Privacy Policy and Refund Policy.”
For registration, you are required to provide the following essential information: your email address and password. The remaining details, such as your first and last name, phone number, date of birth, and links to social accounts, are optional. You have the flexibility to edit your account at any time to include additional information. However, you are not compelled to provide any supplementary information beyond what is essential for registration; the decision to do so is entirely yours.
We are not accountable for any repercussions resulting from the sharing of your Personal information with the Experts.

Account for Experts

The Company collects and processes Personal data provided by Experts during their registration on the Website. For registration, Experts are required to submit their email and password, passport data (including a scanned copy), CV, documents verifying their education and payment details, and, in certain instances, their billing address.

Order Details

The Company collects and processes your order details, which encompass all the information you provide when completing the order form. This also includes any information shared with the Expert through the Messaging System and any instructions related to the assignment.

Posting of Information

We process Personal data that you voluntarily submit on the Website. This may include information from surveys you complete on the Website or feedback you provide us with. Our communication records also encompass any information you provide when contacting our customer support team for inquiries or issue resolution.
Additionally, the Company may process information, including personally identifiable information, that you post on or through our Website, such as content and messages. By doing so, you acknowledge that any information you share through the Services will be accessible to the Website and the Experts. Furthermore, you understand that certain portions of your content cannot be deleted, as they may be associated with the Services you have received and utilized by the Experts.
Unless you choose to opt-out, we retain this information as necessary for dispute resolution, customer support, and problem-solving, in accordance with applicable laws.

Service Use, Cookies, and Other Similar Technologies

While you utilize our Services, we actively monitor and analyze web traffic, as well as track your interactions with our platform. In this process, we may collect information about your IP address, proxy server, operating system, web browser, or mobile carrier, along with location data derived from your phone settings. This data helps us conduct market research and enhance the quality of our Services on the Website. Additionally, we utilize cookies to comprehend and remember your preferences for future visits.
A cookie is a small text file that is placed on your device (e.g., a computer or mobile device) by a web-page server. Cookies contain information that can later be read by a web server.
Tags are small segments of code that execute when loading a Website. Typically, they will be HTML or JavaScript that describe an element or function on a Website.
Pixels are 1x1, transparent images embedded in a Website, email, or ad, and which contain a link to an external server.
Here are the types of cookies we utilize:
  • Necessary Cookies. These cookies enable you to utilize our Website, including functions such as authentication, security, and privacy preference settings.
  • Functional Cookies. Functional cookies remember user-selected settings and interface customizations, such as font size and Website appearance.
  • Performance Cookies. These cookies collect data on how our Website pages are used, including metrics like visit counts and traffic sources.
  • Advertising Cookies. Advertising cookies enable us to deliver tailored advertising content to users based on their interests.
  • Social Media Cookies. These cookies facilitate the sharing of information through social media sharing buttons or when users link their accounts or interact with our content on social networking sites.
The Website uses cookies for the following purposes when you enter the Service:
  1. To Enhance Your User Experience. This allows the Website to keep you signed in, eliminating the need for you to re-enter your sign-in information each time you visit Website Services.
  2. To Analyze Your Actions and Preferences. We use cookies to track your actions and preferences on the Services, analyze thisx information, and provide you with more relevant content related to the Services you are currently using or may use in the future.
  3. To Enable Behavioral Advertising. If you've previously searched for something or someone on our Services, the cookies remember this and may remind you of related needs later.
How to Control Cookies in Your Browser:
All Customers have the option to receive notifications from their browsers each time a cookie file is sent and can disable cookies through browser settings. However, please be aware that disabling cookies may affect or limit some features and functions on our Website. You will still be able to place orders regardless of your cookie settings.
To change or disable cookies on our Website after agreeing to them, please follow the instructions for your specific browser:
  1. Chrome
  2. Edge
  3. Firefox
  4. Internet Explorer
  5. Opera
  6. Safari

Billing Information

When you make a payment for a Service on our Website, you furnish us with payment and related information. It's important to note that we do not collect, process, or retain your payment card details or any other payment-related information on our Website. Instead, we securely transmit this information to third-party payment providers. This step is essential for us to bill you and deliver the selected Service.
‍However, for tax and financial reporting purposes, we do retain certain limited information for a specific duration. This includes the first 6 digits and last 4 digits of your card. This minimal data is kept to help identify you in transactions (e.g., when reconciling receipts) and, in some cases, to reference the card issuer.

Sensitive Data

Unless you provide explicit consent, the Company does not process sensitive data about you.

Pages on Social Networks

We manage official Company pages on social networks, including Facebook. When you engage with our social network pages by subscribing, leaving comments, or expressing preferences (e.g., “liking” our posts), we may analyze this data to assess our effectiveness and conduct an evaluation of our social media marketing as part of our legitimate interests.

Information Required for Submitting Tax Documentation

To adhere to relevant tax and accounting regulations, we may need to submit various tax documents that include your Personal information. In order to submit tax documentation, we may process Personal data, which may encompass, but is not limited to, your full name, country of citizenship, permanent residence address, mailing address, date of birth, taxpayer identification number, or foreign tax identifying number.

Data we collect: objectives

We may utilize the Personal data you have willingly provided us for the following specified purposes. Our intention is to personalize your experience on the Website as comprehensively as possible and to deliver high-quality services in accordance with the Terms and Conditions. .

Provision of Services

We process your Personal data to grant access to our Services and to fulfill our responsibilities as outlined in the Terms and Conditions for Service provision. In particular, we utilize your Personal data during the registration process to facilitate the identification of your account or profile, enabling us to provide you with the Services. It's important to understand that without the information you provide under our Terms and Conditions. , we would be unable to offer the full functionality of our Website and connect you with Experts.

Payment Services

To utilize our Services, you'll be required to furnish payment information, such as credit card details, and billing details through our affiliated third-party payment providers. These third-party payment providers process your Personal data while employing encryption and other security measures to safeguard your information. Please refer to our Refund Policy for additional details.
To bill you for our Services, we engage third-party payment providers who facilitate online account payments, ensuring that your credit/debit card information is handled securely. All transactions are protected through encryption methods. It's essential to note that we do not retain your payment information on our servers.
Additionally, we may employ payment card transaction data shared by third-party service providers to validate the occurrence of a specific transaction and your eligibility for promotional offers. This may include details such as the date and amount of your purchase, as well as the last four digits of your card number, enabling us to verify your purchase against our records.

Communications

Your contact information, which includes your email and phone number, may also be used for the purpose of collecting feedback. We may contact you to participate in research aimed at enhancing the user experience of our product. This research will be utilized exclusively for internal purposes, including:
Your contact data (including email, phone number, etc.) may also be used for gathering feedback. We may contact you to participate in research to improve the user experience of our product. The research will be used for internal purposes only, including:
  • Feature development and product enhancements;
  • Marketing activities;
  • Support updates;
  • Other service improvements aimed at enhancing your experience.
Should you wish to stop receiving such communications from us, you have the option to opt-out of these messages in each communication, except for legal notices or changes to user settings on the Website.

Marketing and Promotion

We may process your Personal data for the purpose of analyzing, customizing, and enhancing our marketing efforts, unless specific consent from you is necessary for these actions. Additionally, we may send you direct marketing emails and special offers, unless specific consent from you is required. However, you always have the option to opt-out of our marketing communications by following the provided mechanisms, which are typically outlined in each message or accessible through your user settings.

Analytics and Development

To enhance our Website, identify areas of interest in our Services, and conduct analytics, we monitor and analyze the Personal data you provide upon registration, web traffic, cookies, and usage data. This includes information like your visit date and duration, location, device type, and other relevant usage information.
The purpose of this analytics is to gain insights into Customer engagement and satisfaction with specific features, ultimately leading to improvements in the Customer experience, the development of new features, and the optimization of our Services.
We may also conduct surveys and polls on the Website using compliant external services. Participation in these polls and surveys is voluntary, and you have the option to opt-out of them through your user settings. Furthermore, to provide you with relevant advertising based on your previous use of our Services, we may process your Customer data and cookies.

Support

In the event of disputes on the Website, we may utilize data, including communications, to address and resolve such issues, monitor the conduct of Customers and Experts on the Website, and respond to any complaints or requests.

Compliance with Legal Requirements

We handle specific payment details to adhere to relevant financial and accounting legal obligations. Additionally, we may process platform-collected data in response to legal requests from you or any other competent individual or entity. This information may be used to assert, protect, or establish our legal rights.

Fraud Prevention

We monitor specific data, including log information, payment details, and your interactions on the Website, to detect and prevent fraudulent activities on the platform and to better assist you with your requirements.

Changes

If the Website decides to alter the purposes of processing as described above, we will notify you of these changes before your Personal data is used for the new purposes. You will receive a notification via email, and you will need to provide your consent for the revised purposes unless the additional purpose aligns with those already listed. If you choose not to provide us with the requested Personal data for the specified purposes, you may not have access to certain features of the Services.

Archival Purposes

We may retain your information in case there is a legal requirement to provide evidence of specific events (e.g., for initiating, pursuing, or defending legal claims), which is done in our legitimate interest.

Responding to Contact Initiated by You

When you reach out to us (e.g., through contact forms, email, or chatbots), you might share your contact information, which we will use to reply to your inquiries. Sharing information about the Company is in our legitimate interest.

Combating Inappropriate Behavior and Promoting Safety

To combat inappropriate behavior and promote safety, we analyze data related to the functioning and utilization of our Website. This helps us verify Customers and accounts, bolster security, and prevent issues like spam or fraud. Our aim is to ensure that our Website adheres to our Terms and Conditions and remains a secure and appropriate platform for all users. Safeguarding our Website and maintaining its safety is our legitimate interest.

Aggregate/De-Identify/Anonymize Data

We may also combine, de-personalize, or anonymize any data gathered through our Website and Services so that it can no longer be directly linked to your personally identifiable information, such as your name or email address. We might use aggregated and anonymized data for various purposes, including research and marketing, and we may choose to share such data with third parties as we see fit.

What are the legal bases for data processing?

As previously detailed, the utilization of Personal data on our Website and involvement in our Service involve different purposes. We may handle your Personal data based on one or more of the following legal justifications, depending on the situation:
  • Processing relies on the consent you have provided.
  • Processing is essential to deliver our Services to you in accordance with our Terms and Conditions.
  • Processing is deemed necessary for the pursuit of our legitimate interests. These legitimate interests encompass:
  • Adhering to financial and accounting regulations.
  • Evaluating the Company's operational efficacy by scrutinizing website traffic and financial performance metrics.
  • Enhancing the Website's visibility via social media platforms, media channels, and collaborations with affiliates, including bloggers and influencers.
  • Safeguarding against fraudulent activities and ensuring the proper security of Personal data.
  • Verifying the credentials of Experts.
  • In certain instances, we may process Personal data to fulfill legal obligations, such as processing data subject requests in compliance with relevant legislation.
  • In exceptional circumstances, we may process Personal data to safeguard your or another person's vital interests, or to perform tasks in the public interest or in the exercise of official authority conferred upon us.
In every instance, we will inform you of the specific legal basis for processing your Personal data and provide any relevant details before initiating such processing, unless we are legally prohibited from doing so under applicable legislation.

With whom does the company share your personal data

The Company does not share, sell, or transfer your Personal information to external entities. However, exceptions to this include third-party collaborators involved in the operation of our Website and the delivery of our Services or Products. It's important to note that these collaborations are contingent on the third parties agreeing to similar non-disclosure policies, ensuring the protection of customer and visitor information provided to them. For instance, we may share your Personal data with the following parties:

Subcontractors

We collaborate with subcontractors to assist in the processing of Personal data. These subcontractors encompass a range of service providers, such as hosting service providers, IT professionals responsible for managing our technical infrastructure, service providers supporting the functionality of our Website, claims adjusters including insurers, advertising and marketing agencies, accounting and bookkeeping firms, and legal advisors. These subcontractors operate under contracts with the Company and adhere to our instructions for data processing.

Advertisers, Advertising Agencies, and Intermediaries

Advertisers, advertising agencies, and intermediaries use information derived from cookies or other online identifiers, provided they contain Personal data, to play a role in the selection of ad content that appears on our Website.

Payment Intermediaries

When you make payments for our Services, we will share your payment information with our payment intermediaries.

Legal Compliance and Protection of the Company and Others

We may disclose your information in the following circumstances, as permitted by this Privacy Policy or required by law:
  • To comply with legal processes.
  • To enforce our Privacy Policy or other agreements with you, including investigating potential violations.
  • To respond to claims that content on our Website infringes upon the rights of a third party.
  • To address your customer service requests.
  • To protect the rights, property, or safety of the Company, our agents, associates, and the public. This may include sharing information with other companies and organizations for purposes such as fraud prevention, spam/malware prevention, and similar purposes.
By providing us with your Personal data and ticking the respective box, you agree to such data transfer and processing within the purposes outlined in this Privacy Policy.

For how long does the company store your personal data

We retain your Personal data for varying durations based on the purpose for which it is processed.

For the purpose of providing the Services

We will retain your data for as long as you maintain a user account on our Website. In the event that you delete your user account or if we are required to delete your account due to violations of our Website's Terms and Conditions or legal requirements, we will proceed to either delete or anonymize your Personal data. However, certain data may be retained for an extended period to meet legal, tax, and accounting obligations. This could include retaining data until the expiration of statutory limitation periods for contractual claims or tax liability, or if the data is deemed necessary for ongoing or anticipated legal proceedings. Our commitment is to keep the retained data to a minimum and not prolong its retention beyond what is legally necessary.

On the Basis of a Legitimate Interest (Ours or that of a Third Party)

We will maintain your data until either you object to its processing or until we ascertain that the data is no longer pertinent for our intended purposes or has already been fulfilled.

As Required by Law

We utilize the data for the duration as mandated by relevant laws.

Based on Your Consent:

Until the earlier of (i) your withdrawal of consent or (ii) the accomplishment of the purpose for which the data was collected.

Your rights as a data subject concerning your personal data processed by the company

Right of Confirmation

You have the right to request confirmation from the Company regarding whether your Personal data is being processed.

Right of Access

You have the right to access your Personal data processed by the Company.

Right to Rectification

You have the right to request that the Company correct incomplete Personal data.

Right to Erasure (Right to Be Forgotten)

You can request the Company to delete your Personal data. In most cases, the Company will delete it unless otherwise required by law. To delete your Personal data, you can:
  • Contact us via email at support@writeapaper.com. We will respond to your request within five days and inform you of the outcome. In your request, kindly provide the following information to help us identify your account: full legal name, address, phone number, and email that you used to sign up to the Website to identify your account. Additionally, please provide a clear reason for your data deletion request and specify any particular information that you are aware of being processed and retained by the Company. If you wish for all of your data to be completely removed from our system, please explicitly state this in your official letter.
  • Delete specific items from your account, such as your payment method.
  • Delete your entire account. We will address your request accordingly.

Right of Restriction of Processing

You have the right to challenge the accuracy of your Personal data. If the Company is no longer interested in processing your Personal data, but you have other reasons to request processing, such as for legal claims, your data processing may be restricted instead of being erased.

Right to Data Portability

You can request the direct transfer of your Personal data from one data controller to another, provided it is technically feasible and does not adversely affect the rights and freedoms of others.

Right to Object to Processing of Your Personal Data by the Company

You have the right to object to the processing of your Personal data in two situations:
  • When the processing is related to the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
  • When we process your data for the purposes of our legitimate interests or those of a third party, and you believe that your interests or fundamental rights and freedoms override those interests. If you object to processing in these situations, we will cease processing your Personal data unless we can demonstrate compelling legitimate grounds for the processing.

Right to Withdraw Consent at any Time by Contacting Us

Once we receive a withdrawal request from you, we will process it promptly and cease processing your Personal data unless required by law. If you believe that any of the reasons mentioned above apply to your situation, please contact us as indicated at the end of this Privacy Policy. We will ensure that your request is promptly and fully complied with, and there are no charges for making such requests.
If you believe that our use of your data violates your rights, you have the right to lodge a complaint with the appropriate data protection authority. Additionally, if your Personal data is being processed for direct marketing purposes, you can object to such processing at any time without the need for justification, and we will cease processing your data for direct marketing purposes.

Right to Request a Copy of Your Personal Data

As a registered user, you have the ability to review the data you've supplied in your account.

Right to Request the Company to Correct Any Information About You

If you believe that any of the information in your account is incorrect, outdated, or incomplete, please don't hesitate to contact us, especially if there were any mistakes during registration or when completing your user profile. We may need to ask you some questions related to your user account to verify your identity. We are committed to facilitating the exercise of your rights as swiftly as possible, in compliance with applicable laws. If, for any reason, we need to extend the processing period for your request as permitted by law, we will inform you about the extension and provide a clear explanation for the delay. Ensuring a high level of protection for your Personal data is one of our top priorities.

Additional Information for California Residents

The California Consumer Protection Act (the “CCPA”) requires us to provide California residents with some additional information regarding how we collect, use and share Personal information. This Section 13(B)(i) only applies to “Personal Information” of California residents, as that term is defined in the CCPA, and it supplements the information in the rest of this Privacy Policy above. Data about individuals who are not residents of California may be handled differently and is not subject to the same rights described in this Section. This Section applies only to the extent required by the CCPA, so some Personal information about Californians is not covered by this Section.

Exercising CCPA Rights

If you are a California resident, you may have certain rights under California law, which include the ability to request the following information from us:
  • The categories of Personal Information we have collected or disclosed about you in the last twelve months.
  • The categories of sources from which we obtained your Personal Information.
  • The business or commercial purpose for collecting or selling your Personal Information.
  • The categories of third parties with whom we have shared your Personal Information.
  • Access to and/or a copy of specific information we have collected about you.
  • The option to request the deletion of specific information we have about you.
Please be aware that certain information may be exempt from these requests as required by applicable law. For instance, some types of information are necessary for us to provide you with our Service. If you request the deletion of such information, it may impact your ability to access or use our Website.
We also retain the right to verify your identity before responding to your request. The verification process may vary depending on the nature of your request, the sensitivity of the data involved, and your relationship with us. It may involve confirming your name, sending a verification link to your email address, or requesting specific information related to our relationship with you, which only you would likely possess.

Shine the Light Disclosure

California “Shine the Light” law grants California residents the right, under specific circumstances, to request details about how we share particular categories of Personal information (as outlined in the Shine the Light law) with third parties for their own direct marketing purposes. Please note that we do not share your Personal information with third parties for their independent direct marketing activities.

Other privacy commitments

Cross-Border Transfers

In this case, cross-border data transfer may occur. The countries where we process data may have varying legal frameworks, we are committed to maintaining high standards of privacy compliance. ‍

Time for Reply and Reaction

The Company will furnish a response regarding your requests concerning the rights mentioned above within one month of receiving the request, at the latest. If the Company faces a high volume of requests or if a particular request is complex and demands extensive action, this period may be extended by an additional two months. In such cases, the Company will notify you of this extension within one month of receiving the request, along with an explanation for the delay.

Security

The Company implements technical and organizational measures to safeguard information and ensure it is processed securely. These measures are designed to protect against unauthorized or unlawful processing, as well as accidental loss, destruction, or damage to the data.

Accessing Account to Provide Support

In exceptional situations, like when providing customer support, our support specialists may require access to your account, allowing them to view the Personal data associated with it.
We are committed to obtaining your explicit permission before accessing your account for troubleshooting purposes. Please be aware that if you decline to grant permission for account access, it could impact the speed and quality of our customer support service.

Children’s Privacy

The privacy of children is a matter of importance to us. Our Services are not designed for individuals under the age of 16, unless they have obtained explicit consent from their parent or legal guardian.
If you are under 16 years old, you must obtain permission from your parent or legal guardian before sharing any Personal data with the Company. We may process the Personal data of children under 16, but only if it has been provided with the explicit consent of parents or legal guardians for the specific purpose of using our Services.

Breach Notifications

In the event of a data breach involving your Personal information, we will promptly notify you and the relevant data protection authorities if there is a significant risk to your rights and freedoms as a data subject. We will take all necessary steps to mitigate these risks and ensure compliance with data protection regulations.

“DoNotTrack” Requests

The Company does not disclose Personal data to third parties for their direct marketing purposes. Additionally, our Services do not respond to “Do Not Track” requests.

Providing data is voluntary

Furnishing Personal data to the Company is completely optional, and you are under no obligation to do so. Nonetheless, it is essential to provide Personal data in order to establish a user account and utilize our Website. If you choose not to provide the Company with your Personal data, you will be unable to access all of the features on our Website.

Updating this policy

We may periodically revise this Privacy Policy. We will publish these changes or provide information about them on our Website, and significant modifications will be communicated to you through email or on our Website.
The updated Privacy Policy will take effect upon its posting. By continuing to utilize our Website, you acknowledge that you have reviewed and comprehended the most recent version of this Privacy Policy.

Contact us

If you have any questions, comments, or concerns regarding this Privacy Policy, our data handling practices, or our adherence to relevant regulations, please reach out to us through one of the following methods:
Updated: May 7, 2024.